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Please enter the phone number registered to your Spinz account. We will send a confirmation code to change your password via SMS and to the email address registered to your account.
Yes, you may make deposits and withdrawals before your account has been verified, within limits.
However, once a transaction threshold has been exceeded, we’re bound by law to carry out standard KYC (Know Your Customer) checks. This is to ensure the Spinz account holder’s ID documentation and payment details all match.
Certain factors determine a player’s particular payment threshold before a KYC is initiated.
Note: Please do not contact support regarding account verification before one is requested. KYC checks are requested as needed to maintain timely processing for all customers.