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Why is my deposit not showing?

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Any deposit you make at Spinz should arrive within seconds. If, however, a deposit is taking longer than expected, we advise you to contact Customer Support.

Normally, delays are associated with your chosen payment provider, but nonetheless, we will do our best to resolve the situation as best we can.

For a quicker response, contact Spinz via the Live Chat facility whenever you’re logged in to your account. This will provide the agent with instant information on you as a customer, and typically leads to swifter resolutions.